Refund policy

Last updated 24 October 2026

This is the working text for the launch period and is being reviewed. If anything here is unclear, contact us before you pay.

The 3-day refund

If a subscription does not work for you, ask for a refund from your order page within 3 days of the payment being confirmed. If we approve it, you get the full price back as store credit, and your access ends. Credit can be used for any subscription. Approval is best effort: we first try to fix the problem or move you to another account.

Unpaid and failed orders

If an order expires without a payment, or we reject the payment, any store credit you used on that order goes back to your balance automatically.

Refunds to your bank

Refunds are made as store credit, not cash. In exceptional cases, such as a duplicate transfer or an error on our side, an administrator may approve a refund to your bank account. This is decided case by case and needs a written reason.

Not refundable

• Requests made after the 3 days, unless there is a fault on our side.
• Access ended because the rules in the terms were broken.
• Store credit itself, which cannot be paid out as cash.

How to ask

Open the order on your account and choose "Ask for a refund". For a payment problem, quote the order reference. Contact: ZalelTechLTD@gmail.com.